What’s New?
We’ve expanded
Embedded placement support to all Chat Widget types
, giving users greater flexibility over how conversations appear across websites, funnels, landing pages, and other embedded experiences.Previously, the
Sticky / Embedded
placement option was available only for Live Chat and Voice AI
. Other chat types always appeared as a floating chat bubble in the bottom-right corner, even when the widget was added within a specific section of a page.Now, users can choose
Embedded
placement across all supported Chat Widget types and display the complete conversation experience directly within the page.Embedded placement is now supported for:
- All-in-One Chat
- Email / SMS
- Live Chat
- Voice AI
How It Works:
- Navigate to the Chat Widget Builderand select any supported Chat Widget type.
- Under the widget placement settings, choose between StickyandEmbedded.
- When Embeddedplacement is selected, the widget:
- Opens automatically within the page.
- Displays as an always-open inline chat experience.
- Does not show the floating chat bubble.
- Does not display the initial prompt popup.
- Cannot be minimized, keeping the conversation experience visible within the page.
- Uses dimensions optimized for an embedded layout.
- For All-in-One Chat, visitors can:
- Choose between the available communication channels.
- Navigate between channels without leaving the embedded widget experience.
- The Chat Widget Builder preview automatically adapts to show the inline experience when Embeddedplacement is selected.
- Settings and controls that apply only to floating chat bubbles are automatically hidden when using Embedded placement.
Why It Matters:
This enhancement gives businesses more control over
where and how conversations happen
across their digital experiences.Users can now create dedicated chat experiences within:
- Landing pages and funnels
- Website pages
- AI-powered experiences
- Contact and support pages
- Custom embedded layouts
Instead of requiring visitors to interact with a floating bottom-right chat bubble, messaging can now become a
native part of the page experience
, helping businesses create more intentional and contextual customer journeys.Notes:
- Embedded placement is available across all supported Chat Widget types.
- Embedded widgets remain continuously visible and cannot be minimized.
- Floating bubble and initial prompt behaviors are automatically disabled in Embedded mode.
- The builder preview and configuration controls dynamically adjust based on the selected placement.
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