What’s New
We’ve enhanced Reviews AI Agents with new controls to improve response quality, brand consistency, and safety.
The key additions include:
1. Brand Voice Controls
- Businesses can now fine-tune how each AI agent communicates by configuring:
- “We” or “I” response style
- Business name
- Tone traits
- Response length and character limits
- Sign-off / footer preferences
This ensures that AI-generated responses align with each brand’s voice.
2. Quality Guardrails
- New guardrails enhance response consistency and minimize risky AI output. Businesses can enable controls to:
- Remember recent responses
- Avoid repeating the same opening lines
- Avoid risky language such as refund promises, guarantees, fault admissions, liability statements, or medical and financial advice
3. Hold Sensitive Reviews for Human Review
- Businesses can now prevent sensitive reviews from being published automatically. When enabled, higher-risk reviews can be held for human review before posting, providing teams with an extra layer of control where it matters most.
4. Live Response Preview
- Users can preview how an AI agent will respond before saving the configuration. The preview includes examples for:
- Positive reviews
- Neutral reviews
- Negative reviews
Responses can also be regenerated as users adjust tone, prompts, and other settings.
Why It Matters
• Keeps AI responses aligned with the brand’s voice
• Reduces repetitive and potentially risky responses
• Adds human oversight for sensitive review scenarios
• Makes it easier to test and fine-tune agents before going live
• Gives businesses more confidence when automating review responses
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